STORE POLICY

CUSTOMER CARE

Providing our customers with the highest quality of customer service is of great importance to us at Le Cheveux Jolie (LCJ). We at LCJ shall ensure that our goods are and remain of the best quality. In the event that a customer is not satisfied with our services, please do not hesitate to contact us either via our email or official instagram.

PRIVACY & SAFETY

Le Cheveux Jolie respects and protects the privacy of our users. 

In an effort to provide the best service to our clients, we periodically send out special offers and discounts via electronic notice (email). At any time you may unsubscribe to our notices by sending an unsubscribe email to  unsubscribe@lcjvirginhair.com

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information including credit card numbers, email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you, Monitor and improve our website and Screen our orders for potential risk of fraud and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

If you believe your personal information has been misused or compromised, please contact us by email at lecheveuxjolie@gmail.com

WHOLESALE/dropshipping INQUIRIES

I’m a wholesale inquiries section. I’m a great place to inform other retailers about how they can sell your stunning products. Use plain language and give as much information as possible in order to promote your business and take it to the next level!

If you are interesting in becoming either a wholesaler please read below.

 

For wholesale, prices will be 50% of retail prices shown. Visit our  wholesale application after reading below for a bit more information.

GENERAL PROCESS

  1. BROWSE Items on the website that are available at wholesale prices will have this note at the bottom of the description: "available at wholesale pricing." Wholesale prices will be 50% of retail prices shown. Items that are not marked as such will be canceled. Please read the listing prior to adding to cart.

  2. READ At any time, feel free to familiarize yourself with the Wholesale Terms and Conditions below.

  3. APPLY Access the Wholesale Application and submit it to start the process of establishing a wholesale account. The verification process usually takes a few days at which point you will receive a confirmation email with the discount information needed to order at wholesale rates from this site. Please contact us once you have complied your order and are ready to place. * First time buyers codes will expire after 48 hours if not used and you will be asked to resubmit you application.

  4. Please send an email on lecheveuxjolie@gmail.com or on our official instagram or our official WhatsApp with any questions you might have about a product or detail about products you're interested in prior to finalizing your order.

  5. ORDER When you've decided on your purchases, use the discount code to ensure you are only charged wholesale prices and are not charged for sales tax. Once your order is received we will contact you to collect cost for shipping via Paypal invoice ( you do not need paypal to pay invoice). We have found this is the best way to offer shipping via our site for wholesale orders. Please contact us prior if you have any questions or concerns.

  6. Please refer to the general shipping dates below for Summer/Fall 2020. Every effort will be made to hold closely to these expected shipping times. However, depending on volume, some orders may ship later. All wholesale orders are shipped via Priority flate-rate mail in the US.

    • If you have a preferred method of ordering please contact to see if your request can be accommodated.

SHipment delays

We are not responsible for late shipments due to holidays or weather constraints. Please keep in mind holidays and the weekend (Saturday & Sunday)do not count as a business day and should be considered when calculating shipping times. If you need additional information, please contact customer service.

Mistake of details on order

If any order is returned to the delivery company due to wrong address, wrong number or refusal to pick up calls, the customer will be required to pay extra delivery fee before the order is sent out again.

discounts & coupons

All discount and coupon offers are limited to one per order.

out of stock policy

Our inventory can fluctuate throughout the day, so an item indicated as “in stock” when you place your order may, in fact, be out of stock. In this event, we will make every effort to contact you by email immediately to notify you on whether your order will be placed on backorder or a refund will be made.